Case Digest: Ramos vs. China Southern Airlines Co., Ltd., G.R. No. 213418, September 21, 2016
The spouses Ramos and their children purchased round-trip tickets from Manila to Xiamen via China Southern Airlines. On their scheduled return flight, the family arrived at the Xiamen airport early with tickets clearly marked with "OK" status, indicating confirmed reservations. However, the airline staff refused to check them in, informs them that their seats had been given to other passengers because they failed to reconfirm their flight seventy-two hours prior to departure . As a result, the family was stranded in Xiamen for an additional day and was forced to fly back to Manila the following morning. The specific legal issue is whether the airline is liable for breach of contract and damages for bumping off passengers with confirmed tickets based on an unwritten or poorly communicated reconfirmation requirement. The Supreme Court ruled in favor of the Ramos family, finding China Southern Airlines liable for breach of contract. The Court held that the "OK" stat...